PRIVACY POLICY
Last updated: 8 July 2025
Tweeter Studios ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website, book a rehearsal room, or contact us in any way.
1. Who We Are
Tweeter Studios
Brook Way, Leatherhead
Surrey, KT22 7NA
Email: Info@tweetersstudios.com
Phone: 01372 386 592
2. What Information We Collect
We may collect and process the following types of personal data:
a. Information you provide directly:
Name
Email address
Phone number
Payment details (processed securely via our payment provider)
Any other information you provide when booking or contacting us
b. Information collected automatically:
IP address
Browser type and version
Pages visited on our website
Date and time of visit
Cookies
3. How We Use Your Information
We use your personal data to:
Manage and confirm rehearsal room bookings
Respond to enquiries and provide customer support
Process payments and issue invoices
Send booking confirmations and important service-related messages
Improve and maintain our website
Comply with legal obligations
We do not sell your data or use it for unsolicited marketing without your consent.
4. Legal Basis for Processing
We process your data based on the following legal grounds:
Contractual necessity – to fulfil a booking or service you’ve requested
Legal obligation – for recordkeeping and compliance
Legitimate interests – to improve our services and respond to enquiries
Consent – where required for marketing or cookies
5. Data Sharing and Third Parties
We only share your data with trusted third parties where necessary, including:
Payment processing providers (e.g. Stripe, PayPal)
Website and booking platform providers
IT and security service providers
Legal or regulatory bodies if required by law
All third parties are required to comply with UK data protection laws.
6. Data Storage and Retention
We store your data securely within the UK or EEA. We retain personal data only for as long as necessary to:
Provide our services
Meet legal and accounting obligations
Resolve disputes
Typically, data related to bookings is kept for 6 years in line with tax laws.
7. Your Rights
You have rights under the UK GDPR, including:
Access to your data
Correction of inaccurate data
Erasure (“right to be forgotten”)
Restriction of processing
Objection to processing
Data portability
The right to withdraw consent (where applicable)
To exercise any of your rights, contact us at [Insert Email Address].
8. Cookies
We use cookies to enhance your experience on our website.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including secure servers, encryption, and regular monitoring.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated clearly on our website. Please review it periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, contact us at:
Tweeter Studios
Email: Info@tweetersstudios.com
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.